PRIVACY POLICY

1              INTRODUCTION

This Privacy Notice explains in detail the types of personal data we may collect about you, or when applicable, your authorized representative (herein collectively “you”) when you interact with us on any website where this Privacy Notice appears. This Privacy Notice (together with our website terms of use (www.gloworm.tv/terms) and any other policy developed on this website from time to time and notified on any part of the site) sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our practices regarding your personal information and how we will treat it.

This policy may change from time to time and, if it does, the latest version will be available on our website or our app (and, where appropriate, brought to your attention). This privacy policy was last updated on 1 January 2023.

​2              WHO ARE WE

Gloworm.tv (‘Gloworm.tv’) (referred to as “our”, “us” and “we” in this notice) is a television production company whose registered office is in Auckland, New Zealand. As a business, we are committed to respecting and protecting the privacy of all individuals with whom we interact. We are committed to being transparent in our handling and processing of personal data at all times in accordance with applicable privacy and data protection laws.

Gloworm.tv is the data controller of any personal data you provide to us, including in relation to this website. This Privacy Notice explains the following:

In the Supplementary Information section of this Privacy Notice, we explain what is meant by “personal data”, “personal information” and other terms used in this notice.

​3              INFORMATION WE MAY COLLECT

The type of information we collect will depend on the circumstances and the service you are using. Generally speaking, we will collect information relating to you and/or your use of our services in the following ways:

• Information relating to your use of the website

• We and our third-party service providers use cookies and other tracking tools to automatically collect information about how you use our website. This includes information relating to the pages you visit on our website, the services or information you search for and the links and content you choose to access on our website. We may use this information to provide you with relevant content and to inform our marketing strategy. This type of activity is known as “profiling” – using automated means to process your personal data to analyze or predict your personal preferences, interest or behaviors. You may object to profiling (see [Section 5] of this Notice, below)

​Technical data

We and our third-party service providers automatically collect information about the device(s) you use to access our website. This includes collecting information about the type of device you are using, as well as a unique mobile device ID or the internet protocol (IP) address online identifiers, which are numbers that can uniquely identify a specific computer or another network device on the internet. This information is linked to a cookie ID, which we receive and process. You may find more information on the cookies we use and the purposes for which we use them in our Cookie Notice below. We also collect information about your internet service provider and domain name and the type of browser and operating system you are using.

​Contact data

We collect contact details directly from you when you sign-up to receive email alerts, review or purchase footage, download our content, subscribe to our newsletters or where you ask us to respond to a query you have. The personal data we collect may include your name, email address, employer and job title, and location.

​Marketing and communications preferences

We collect information about your preferences in receiving marketing information from us and your communication preferences.

​4              HOW WE USE THIS INFORMATION

Except where required by law or court order, we use your personal data for the following purposes:

• to enable the download of our content;

• to send you newsletters and advertising messages (these may contain information relating to our brands and services):

• Where you have requested information from us, such as newsletters, and publications, we send such communications based on your consent. You can ask us to stop such communications at any time by clicking on the unsubscribe link at the bottom of the message;

• respond to your requests and feedback;

• to analyse and/or improve our websites and services:

• We conduct statistical analysis on your usage of the website e.g. to enable us to improve our website and offer new features and material. This sits under the lawful basis of a legitimate interest whereby we can define the types of clients for our services, keep our website updated and relevant, develop our business and inform our marketing strategy).; and

• to protect Gloworm.tv, our websites, customers, employees, and business partners from fraud or other malicious activity. And for the avoidance of doubt, we share your data as necessary for compliance with any legal obligation to which we are subject or in order to satisfy our legitimate business interests.

Note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data.

5              INFORMATION SHARING AND DISCLOSURE

Information shared within Gloworm.tv.

​Gloworm.tv operates globally and consists of multiple companies. Therefore, we may from time to time disclose your personal data within our group of companies.

​Information is shared with our third-party service providers.

We use a number of third parties to perform business functions on our behalf, such as sending our newsletters and hosting our online services and customer relationship management, or analytic and search engine providers that assist us in the improvement and optimisation of our websites. We will disclose personal data to these vendors and service providers to enable them to provide their services.

​Information shared due to corporate mergers or restructuring.

We may disclose personal data with any successor to all or part of our business. For example, if part of our business is sold, we may give our customer list as part of that transaction.

​Information shared with other parties as required by law or to prevent or investigate illegal activities

Where required or permitted by law, personal data may be provided to others, such as regulators and law enforcement agencies, for example in response to a court order or a subpoena, or in response to a law enforcement agency’s request, or where we believe it is necessary to investigate, prevent or take action regarding illegal activities or to protect Gloworm.tv, our websites, customers, employees, and business partners from fraud or other malicious activity, and as otherwise required by law.

​We may use and share personal data as otherwise disclosed to you from time to time when collecting your personal information or as otherwise permitted by law.

​We do not sell or rent any personal data about you to any third party and have not done so within the past 12 months.

​6              INTERNATIONAL AND GROUP COMPANY TRANSFERS

Gloworm.tv operates globally and consists of multiple companies. Therefore, we may from time to time disclose your personal data within our group of companies. Some of our group companies are located outside New Zealand, but we implement and maintain policies designed to ensure the security of such disclosures and transfers in accordance with the applicable privacy and data protection laws.

​If you reside in the EU or EEA, we will only transfer your personal data outside the EU or EEA where we are satisfied that adequate levels of protection are in place designed to protect the integrity and security of any information being processed in compliance with applicable privacy and data protection laws. These measures may include, as applicable, the use of standard contractual/data protection clauses adopted by the European Commission. Where we transfer personal data between our group companies we have covered these transfers by entering into standard contractual clauses adopted by the European Commission.

​You may request further information on the measures used for such transfers via the contact details given in this Privacy Notice.

​7              DATA RETENTION

We retain the personal information we collect only if we need it to support justifiable business requirements or when our lawful purposes for using the information require retention. When we no longer require personal information we or our third-party suppliers will securely delete and/or archive the information. For more information on where and how long your personal information is stored, and for more information on your rights of erasure and portability, please contact us at info@gloworm.tv  

8              SECURITY OF YOUR INFORMATION

To help protect the privacy of data and personally identifiable information you transmit through the use of our site and portals, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your personal data to those employees who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees’ privacy responsibilities.

​9              YOUR CHOICES

You have certain choices about how we use your information.

​You can control cookies and tracking tools. To learn more about your choices relating to cookies and our Do-Not-Track Policy, please see our Cookie Notice.

​You have the right to request access to certain personal data that we hold about you including any information we have shared with our Gloworm.tv Companies or third parties and/or processors, subject to certain conditions and limited exceptions set out in relevant data privacy laws.

​If you wish to do so, please email your request to info@gloworm.tv  

​We will be as open as we can with you but sometimes we might not hold any personal information about you or may have to withhold personal information from you. For example, where the information is not personal information about you, is commercially sensitive, is legally privileged, relates to the personal information of another person, or may impact the safety or security of our employees or customers to release it. In these circumstances, we will withhold the information but we’ll tell you why.

​You may choose not to receive marketing communications from us. You can ask us to stop such messages at any time by clicking on the “unsubscribe” link at the bottom of the message. Please note that even if you choose not to receive marketing communications from us, you still may receive non-marketing communications, such as responses to your inquiries or notices regarding your account or our relationship with you.

​10           YOUR EU/EEA RIGHTS

You may also have special rights under data protection legislation in the European Union, in addition to those rights set out above. If this legislation applies to you, you may have the following rights:

• Object to our processing of your personal data where we are relying on a legitimate interest (or those of a third party), and you want to object to processing on this ground, as you feel it impacts your fundamental rights and freedoms. You also have a right to object where we are processing your personal data for the purposes of direct marketing or profiling. You can object at any time and we shall stop processing the information you have objected to unless we can show compelling legitimate grounds to continue that processing.

• Request the transfer of your personal data. We will provide you or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note, this right applies to the personal data you have provided to us; and if we use your personal data on the basis of consent or where we used the information to perform a contract with you.

• Request erasure (deletion) of your personal data. You have a right to ask us to delete or remove your data where you have successfully exercised your right to object (see above), or where we are required to erase your personal data to comply with local law. Please note, we may be required to retain certain information by law and/or for our own legitimate business purpose. But when we do so, we will inform you

• Request correction or updating of your personal data. This enables you to have any incomplete or inaccurate data we hold about you corrected.

• Request the restriction of our processing of your personal data in some situations. If you request this, we can continue to store your personal data but are restricted from processing it while the restriction is in place.

• Withdraw your consent. Where you have provided your consent to our processing of your personal data you can withdraw your consent at any time. If you do withdraw consent, that will not affect the lawfulness of what we have done with your personal data before you withdrew consent.

• Make a Complaint. We will do our best to resolve any complaint. However, if you feel we have not resolved your complaint, you have a right to make a complaint to your state or federal authority.

If you exercise the rights above and there is any question about who you are, we may require you to provide information from which we can satisfy ourselves as to your identity.

​11           OUR RESPONSIBILITY FOR WEBSITE LINKS

This Privacy Notice is limited to the personal data collected by Gloworm.tv. We may provide links within this site to other websites, including social media sites such as Facebook, Instagram and Twitter. If you follow these links, your use of these sites will be governed by their applicable user and privacy notices since their data practices fall outside the scope of this Privacy Notice. Further, we can have no responsibility for or control over the information collected by any third-party website and we cannot be responsible for the protection and privacy of any information which you may provide on such websites.

​12           UPDATES

This Privacy Notice may be updated from time to time to reflect changes in law, best practices or a change in our practices regarding the treatment of personal data. The date of the most recent revision will appear at the top of this page. If you do not agree to the changes, please do not continue to use our services and please refrain from sharing your personal data with us. You should check this notice frequently for updates.

​13           CHILDREN

This website is not intended for children aged 16 or under. We do not actively seek to collect personal data about children aged 16 or under. If you have any concerns about your child’s privacy in relation to our services, or if you believe that your child under the age of 16 may have entered personal data onto our website, please contact us at  info@gloworm.tv. We will delete such personal data from our records or seek verifiable parental or legal guardian consent to retain such information within a reasonable time.

​14           CONTACT US

If you have any questions about this Privacy Notice, our approach to privacy or you would like to exercise any of the rights mentioned in this Privacy Notice you can contact us at info@gloworm.tv  Our address is Auckland, New Zealand

​SUPPLEMENTARY INFORMATION

In this Supplementary Information section, we explain some of the terminology used in this Privacy Notice.

​“data controller” – the person or company that controls the purposes and means of processing personal data.

​“personal data” – any information that relates to you (or from which you can be identified).

​“personal information” – information that identifies, relates to, describes, references, or is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. “Personal information” excludes information that is lawfully made available from federal, state or local government records as well as de-identified or aggregated information.

​ “processing” – means doing anything with data. For example, it includes collecting it, holding it, disclosing it and deleting it.

​“profiling” – using automated means to process personal data in order to work out certain things about people, like analyzing or predicting their performance at work, reliability, economic situation, personal preferences, interests, behaviour, location or movements.

​COOKIE NOTICE

Please read below for more information on the cookies we use, the purposes for which we use them, and how to reject cookies.

​How we deploy “cookies”

Cookies are small packets of information stored by your web browser when you visit certain websites, including our website. Cookies are generally used by websites to improve your user experience by enabling that website to ‘remember’ you, either strictly for the duration of your visit (using a “Session” cookie which is erased when you close your browser) or for repeat visits (using a “Permanent” cookie).

​Essential Cookies

These cookies enable core functionality such as security, verification of identity and network management. These cookies can’t be disabled.

​Marketing Cookies

These cookies are used to track advertising effectiveness to provide more relevant services and deliver better ads to suit your interests.

​Functional Cookies

These cookies collect data to remember choices users make to improve and give a more personalized experience.

​Analytics Cookies

These cookies help us to understand how visitors interact with our website, discover errors and provide better overall analytics.

​How to reject cookies

If you want to disable the use of certain types of cookies on our website, you can alter your cookie settings via the “Cookie settings” link at the bottom of every page.

​For questions on our privacy policy please contact us at info@gloworm.tv